Foodbank Policies

Refund Policy

We are committed to providing our donors with high quality return for their investment. Our services and our donors are very important to us. We would have no donors if it wasn’t for the provision of high quality service. And concurrently, we would have no services if it wasn’t for the commitment of high quality donors. We strive to maintain the highest standards of service and are confident that our ongoing review and refinement process helps continually challenge us to do more and do better. We are committed to continuing to engage our donors in the achievement of our mission, for without your support of time, funds and food, we could not serve. It is these standards that drive us If at any time you believe that your gift is not focused on the provision of high quality service and making a difference, please contact either the Chief Executive Officer or Chief Development Officer to request a refund.

Privacy Policy

 

We respect each site visitor's right to personal privacy. To that end, the Arkansas Foodbank collects and uses information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.

For each visitor to our website, our web server does not recognize any information regarding the domain or e-mail address.

The information we collect is used to process your donation, including receipting and ongoing communication.

In order to use this website, visitors and/or members are not required to complete our registration form. In order to donate, users will need to enter contact and payment information. Contact information is also required of all volunteers who sign up using the web site. During registration, a user must provide certain contact information, but we never sell or give away this information. It is only gathered to contact the user to process donations and follow up communications.

 

We require information from the user on our donation form. A user must provide contact information (such as name, phone, email, and address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user.

This information is used to process the donations and to provide receipts, as well as follow-up correspondence in physical or electronic form.

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. The exceptions are the volunteer page and the securities-donation page. In the latter case, donors are welcome to print the page and mail it. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

NOTIFICATION OF CHANGES: If we decide to change our privacy policy, we will post those changes to this privacy statement.

CONFLICT RESOLUTION: We are committed to resolving disputes within one week. If problems arise, users may contact us by email, telephone or fax.

CONTACT INFORMATION: If site users have any questions or suggestions regarding our privacy policy, please contact us at 501-565-8121 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

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